Returns & Exchanges
At BLKBRD SHOEMAKER, we take pride in our craftsmanship and want you to be perfectly satisfied with your purchase. If your handcrafted footwear isn't the right fit, you may return or exchange unworn items within 14 days of delivery.
Initiate the Request
Contact our support team via email with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Place the unworn shoes in their original packaging, ensuring all accessories like shoe horns or dust bags are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location; ensure the box is securely taped.
Inspection and Refund
Once our artisans inspect the returned pair for quality and wear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing